Refund policy

At Duskora, we want you to shop with confidence.

Right to cancel: For most products purchased online in the UK, you may cancel your order within 14 days of receipt—without needing to provide a reason—and you have an additional 14 days to return the items. Personalized products and sealed items that are unsuitable for return due to health or hygiene reasons may be excluded, as permitted by law.

Defective or incorrect items: Your statutory rights remain unaffected. If an item is defective, damaged, does not match its description, or otherwise fails to comply with legal requirements, you may be entitled to a repair, replacement, refund, or another appropriate remedy. Please contact us via our website form, providing your order number and a description of the issue.

How to request a return: Please use the form on our website, specifying your order number, the item in question, and whether the request is a cancellation or due to an issue. We will provide you with further instructions. Please do not send items to any address that has not been confirmed by Duskora.

Condition of products: You may handle the products as you would in a physical store; however, you may be held liable for any decrease in value resulting from handling that goes beyond what is necessary, as permitted by law.

Shipping costs: For cancellations due to a change of mind, you may be responsible for the direct costs of returning the items, provided you were informed of this prior to your purchase. For defective or incorrect items, the handling of shipping costs will be in accordance with applicable law.

Refunds: Refunds are processed in compliance with consumer protection laws. For valid cancellations, refunds are generally issued within 14 days of us receiving the returned goods or receiving proof that they have been dispatched. We typically issue refunds using the original payment method and include the cost of standard shipping; any additional shipping charges may not be refunded.

Questions: Please use the form on our website. Responses will be sent from contact@duskora.co.uk. Nothing in this policy limits your statutory rights.